Delete Your Account

In the Heliobios app (recommended)

1. Open the Heliobios app on your iPhone.
2. Tap the menu icon (top-left), then Settings.
3. Scroll to Account → Delete Account.
4. Confirm. Your account, all server-side data, and all on-device data are wiped within seconds.

Server-side data is permanently removed within 30 days. We retain only a one-way hash of the deleted user identifier for up to 12 months for fraud-prevention and audit purposes (per the Privacy Policy, section 5).

If you no longer have the app installed

Email privacy@heliobios.com from the address associated with your account. Include:

• The email address linked to your Heliobios account
• The phrase "Please delete my Heliobios account"

We respond to data-subject requests within 30 days as required by GDPR / CCPA. Once verified, your account and data are deleted on the same timeline as the in-app flow.

What gets deleted

• Your Heliobios account (Apple Sign-In or email/password identity)
• All server-stored derived scores, sensitivity profile, daily logs, notification preferences, device tokens
• All on-device cached data (SwiftData store, Keychain credentials)
• Any active subscription is NOT canceled automatically — manage subscriptions via iOS Settings → [Your Apple ID] → Subscriptions

What we keep

• A one-way hash of your deleted user identifier (12 months max) for fraud prevention
• Anonymized aggregate research data (bucketed, k-anonymized) that cannot be reverse-linked to you

Questions? privacy@heliobios.com